Since the beginning of the corona pandemic, a lot of travelers have been worried about their expired tickets. “Will I get get my money back?” That’s why Opodo or Mytrip.com received negative attention for not refunding customer. Buyers are still chasing their money. What about the hotel giant Booking.com?
Booking.com, the world market leader from Amsterdam has also been offering flights since 2019. However, when you check under the table, Booking.com has a few tricks up its sleeve. Below are 6 tricks that you should be aware of when booking a flight ticket via Booking.com.
Dirty Trick 1
Customers think they book their flights through the Booking.com website, but in reality it is done through Gotogate.com. At best, that’s in the small print, at first glance it can’t be seen. Booking.com uses its reach to funnel unsuspecting customers to Gotogate. You book with the confidence that you made the process with Booking.com.
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Dirty Trick 2
The online travel portal Gotogate belongs to the Swedish tourism group Etraveli AB ist. Gotogate is considered the black sheep in the industry. Lawyers and consumer advocates warn. The comments from German users on Trustpilot are devastating: “Stay away from the platform”, “Gotogate should be blocked”, “Absolute cheek” are just some of the most recent. Customer anger: They have been waiting for a refund for canceled flights for a year or more.
Customer Feedback: Fraudulent !!!
Fraudulent !!!! Booking.com took over £4000 from me for flights and within 2 hours they cancelled my flights and now they won’t refund me saying it’s a technical issue!! I’ve rang loads of times and all the man says they can’t help me and it’s in progress! They all say the same thing but they won’t refund me! Totally unacceptable and I’m disgusted with such a big company and I won’t be using them again!
Dirty Trick 3
Booking works with Gotogate in a similar way to the competition: Booking is usually listed at the top in flight search engines because the airline’s regular ticket prices are undercut. That sounds positive at first. The disadvantage: If there are problems with the flight, the operating airline does not feel responsible and refers to the travel agency.
Customer Feedback: Cancelled last minute unable to provide service
Last minute notice, they cannot provide services and cancelled booking. Payed double amount of money to book another hotel. Quit as member as well. Complained in EU online dispute NO response after 120 days. I will never recommend booking.com to anyone in my lifetime.
Dirty Trick 4
While Booking.com offers its own customer service for hotels, the group refers to Gotogate’s English-speaking contact for flights. German users have to call an English landline number – not for everyone and also really expensive with a mobile phone. A user at Trustpilot: “Even the term customer service is very difficult to use via the keyboard, as there is simply no customer service. Accessibility by phone is cruel, e-mails are not answered, callback requests are also ignored.”
Customer Feedback: The customer service team were appalling
The customer service team were appalling, clearly lying about there location and appearing to lie about my entitlement to a refund. I will never use them again.
Dirty Trick 5
Booking.com tolerates Gotogate charging dubious service fees. Anyone who requests a refund of taxes and fees (for a flight that has not started) does not get any money. The call center says, “The reimbursement is being used to offset our fees.”
Dirty Trick 6
Gotogate offers a flexible ticket with a surcharge “with which customers can book another flight up to 24 hours before departure without having to pay a fee”. Sounds good at first, but it’s a scam. The booking press office does not mention that tariff surcharges apply for short-term rebooking.
Boilerplate response from Booking.com
The answers to the questions are rather general. A spokeswoman: “Transparency is very important to us here. That is why we offer a breakdown of the costs throughout the booking process and enable customers to view details about the flight provider before and after payment. “
This statement is also interesting: “Additional processing fees are common in the industry, but we recently agreed with Etraveli that these will not apply to customers who contact them when booking via our platform.” That is probably still the case with the Gotogate call center not arrived …